FAQ

General Questions

Are children allowed on cruises?
Are outside alcoholic beverages allowed?
Will the boat sail, rain or shine?
How should I dress?
Is the interior heated and/or air conditioned?
Are your vessels handicap accessible?
Is there a possibility I might get seasick?
Is smoking allowed on board?

Payment FAQ

What are payment options?
When is final passenger count and payment due?
Is sales tax included?
What is your cancellation policy?

Public Cruise FAQ

Are reservations required on public cruises?
What time does boarding begin?

Private Charter FAQ

Can I work with a Cruise Coordinator to customize my cruise needs?
Are there vegetarian or special diet options available and what about food quantities?
May I bring a wedding or special cake on board?
Are outside alcoholic beverages allowed?
May I bring my own decorations?
May I tentatively hold a boat?
What are music and entertainment options?
How is the service charge dispersed?


Q. Are children allowed on cruises?
A. Of course! We do ask that adults accompany children and perhaps bring games, etc. to occupy their time on board. Ask about our other options for children as well.
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Q. Are outside alcoholic beverages allowed?
A. No. Due to Minnesota State Law, we do not allow any outside alcoholic beverages.
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Q. Will the boat sail, rain or shine?
A. Absolutely! Our yachts can become fully enclosed and our salons are climate controlled for your comfort. We sail – rain or shine. In the case of severe weather conditions or upon direction of the U.S. Coast Guard or National Weather Service, the yacht may remain dockside until weather conditions improve. Please keep in mind that weather patterns change and severe weather usually passes quickly. Also, if the day starts out bad, it may be completely different by noon or evening.
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Q. How should I dress?
A. Casual dress attire is the general rule.
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Q. Is the interior heated and/or air conditioned?
A. Yes, the upper and lower interior decks are climate controlled.
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Q. Are your vessels handicap accessible?
A. We offer limited handicap accessibility. We are able to accommodate most wheel chairs on board with some assistance. Please keep in mind, however, none of our fleet meets the full state guidelines for handicap accessibility such as bathrooms, walkways or ramps according to the Americans with Disabilities Act (ADA). Our Mississippi River boats docking facilities do have ramps which vary in angle due to river water levels, and have limited gate and door openings of 32″, along with United States Coast Guard required 6″ thresholds at each exterior doorway. We do have a ramp which will provide limited access over the doorway thresholds, but unless the location is inspected prior to boarding and the wheel chair size is defined to us in advance, we cannot guarantee that we can accommodate all types of wheel chairs. Manual wheel chairs of normal size and width we are able to provide access for as we have in the past.  Our Lake Minnetonka boats have similar thresholds, and do NOT have ramps available, but we are able to accommodate most types of manual wheel chairs of normal size and width. To set up an appointment for inspection of either location prior to your cruise, or for any questions please call our office at 952.474.8058.
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Q. Is there a possibility I might get seasick?
A. Lake Minnetonka and the Mississippi River have very minimal wave movement for yachts of our size. Some movement may be felt, but usually not too disturbing. Seasickness on board is rare.
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Q. Is smoking allowed on board?
A. Smoking is allowed on the outside bow portion of the yachts only.
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Q. What are payment options?
A. We accept Visa, MasterCard, American Express and Discover, along with personal or corporate checks. Corporate accounts may be set up and invoiced upon request.
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Q. When is final passenger count and payment due?
A. Final passenger counts are due 10 days prior to your cruise. Only count increases will be allowed within 10 days of your cruise, up to 3 days prior to your cruise. Final payment is due according to terms of your contract, depending on cruise type.
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Q. Is sales tax included?
A. Sales tax is not included. Current local and state sales taxes apply.
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Q. What is your cancellation policy?
A. Cruise deposits will be refunded in full less 4% if your event is cancelled 90 days prior to the event date. Cruises cancelled after 90 days are non-refundable. See your charter agreement for complete terms.
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Q. Are reservations required on public cruises?
A. Sightseeing cruises are available on a first-come basis, but reservations are recommended. Specialty Cruises and Cocktail Cruises do require advance reservations. A 24 transfer and cancellation policy applies to all ”Afternoon Sightseeing Cruises” only. All Public Cruises with meals served (Dinner Cruise, Pizza Cruise, Brunch Cruise, etc.) require a 48 hour cancelation period. A 4% fee applies to all credit card refunds.
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Q. What time does boarding begin?
A. Boarding is 10-15 minutes prior to all cruise departure times.
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Q. Can I work with a Cruise Coordinator to customize my cruise needs?
A. Your Paradise Cruise Coordinator will work with you on every detail of your event, making sure nothing is overlooked, from florist recommendations to menu selections. Our Event/Wedding Coordinators are assigned to each event or wedding event. Our Coordinators will work with you to provide you with complete knowledge of our products and services along with tours of our vessels. The average event or wedding event requires approximately 1.5 hours of coordinating services. Paradise Charter Cruises and the Minneapolis Queen will provide two hours of these services including up to 2 boat showings at no charge to our clients. If additional coordinating time is required, Paradise Charter Cruises and the Minneapolis Queen reserves the right to bill for this service at $75.00 per hour.

Please contact us at 952.474.8058 with any questions you may have.
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Q. Are there vegetarian or special diet options available and what about food quantities?
A. Our chef will be happy to work with you on any menu substitutions you may need. Regarding food quantities, we do recommend that you your food quantities for the number of people attending your cruise. Keep in mind, that over the lunch or dinner hours, smaller orders of appetizers only can run short, as guests consume more during these times. Our coordinators can help you with any questions or concerns you may have!
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Q. May I bring a wedding or special cake on board?
A. You are more then welcome to bring your own cake. We will provide plates and forks for you at no extra charge. We ask if cake is being delivered to notify our office first.
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Q. Are outside alcoholic beverages allowed?
A. No. Due to Minnesota State Law, we do not allow any outside alcoholic beverages.
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Q. May I bring my own decorations?
A. You may bring your own decorations with the exception of clear tapes, paper mach streamers, confetti and/or rice. Please contact us at 952.474.8058 to set up a time for decorating.
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Q. May I tentatively hold a boat?
A. Yes, we will hold a boat for you for up to 72 hours unless another party is requesting the same date and time, at which time you will have the first option to confirm your date.
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Q. What are music and entertainment options?
A. We offer many music options for your cruise. From CD, iPod / mp3 capability and satellite radio options onboard, to a large list of outside entertainment venues to meet your needs.
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Q. How is the Service Charge dispersed?
A. The service charge we collect enables us to pay our staff a well above normal hourly wage, pass on automatic crew gratuities, give commissions or above minimum wage to our sales staff, behind the scenes staff, etc. It is also used to maintain our staff training, equipment, products, furnishings, and helps enable us to exceed our clients expectations!
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